FREQUENTLY ASKED QUESTIONS
Please email email@example.com for all enquiries.
If your Club has setup an online shop with Red Handed, you can access the shop with your club access password.
Please contact your club uniform coordinator for your club’s password. Then go to the Online Shop and click on your club, enter the password and then you will have access to your club’s apparel.
Our supply chain for large custom orders are all BCCI and SEDEX compliant. They undergo stringent social, environmental and ethical audits.
Our Bali factory leads the way in Bali for environmental and ethical production. Our tagline is ‘Made from humans, not robots’, and this is literal, our staff get looked after well.
We sure are – checkout our environmental focus on our home page for the nitty-gritty. We’re trying to do our bit.
Unless you specifically request (and provide good reason), your garments will NOT come in individual plastics. We try and limit the use of plastic in our packaging.
This depends on the product, size and complexity of the order. Some orders may take 1-2 weeks, others 6-8 weeks. The lead time does not include shipping.
We have Minimum order quantities for our products. This varies from item to item but is generally 25 per style for garments. This can be split across sizes. Different prints would require another 25.
Some products incur setup costs if we are printing or embroidering a new logo. With our custom garments, providing MOQ’s are met, we don’t charge setups.
50% deposit is required prior to production beginning. Full payment is required before the apparel is dispatched.
We require vector-based Abode Illustrator, PDF or EPS. We can accept JPGs for CMYK printing. We offer a 1-hour free design service for customers that have paid a deposit for a production order, all other design work is charged at $30 per hour
Yes you can, however, we will charge you for the setup costs involved. This setup fee will then be deducted from your production order, provided you order in less than 6 weeks.
Yes, provided we have not begun production and depending on what stage we are at with your order.